Online diagnostics · No appointment needed
Your computer failed.
The fix doesn't have to.
Describe the problem in plain words. FixPoint Tech's AI assistant runs through the same checks a bench technician would — and walks you through the repair, step by step.
Where does it hurt?
Pick the closest match — it starts the diagnosis for you.
Diagnostic console
Chat with the FixPoint Tech assistant. It asks the right questions, then gives you a repair plan.
The assistant gives general guidance. Back up your data before opening hardware, and unplug the machine first.
Quick fixes, no chat needed
PWR-01 Computer won't power on
- Check the wall outlet with another device — dead outlets cause a surprising share of "dead" PCs.
- Reseat the power cable at both ends. On desktops, flip the PSU switch off and on.
- Laptops: remove the battery (if removable), hold the power button 30 seconds, reconnect the charger only, then try again.
- Still nothing? The power supply or charger is the prime suspect — test with a known-good one before replacing the board.
PRF-04 Slow or freezing system
- Open Task Manager (Ctrl+Shift+Esc) and sort by CPU, then Memory — note what's on top.
- Disable heavy startup apps: Task Manager → Startup tab.
- Check free disk space; Windows slows badly under ~10% free. Uninstall what you don't use.
- Run a malware scan (Windows Security → Full scan).
- If the machine still has a hard drive (HDD), upgrading to an SSD is the single biggest speed fix.
NET-05 Wi-Fi keeps dropping
- Restart the router: unplug 30 seconds, plug back in. Wait 2 minutes.
- Forget the network on your PC, then reconnect and re-enter the password.
- Update the wireless driver: Device Manager → Network adapters → right-click → Update driver.
- If only one device drops, it's the device; if all devices drop, it's the router or the ISP line.
THM-06 Overheating and loud fans
- Feel the vents — if airflow is weak, dust is the usual cause. Power off and blow out vents with compressed air.
- Use the laptop on hard, flat surfaces; blankets and laps block intake vents.
- Check Task Manager for a runaway process pinning the CPU at 100%.
- If the machine is 3+ years old and still hot after cleaning, the thermal paste likely needs renewing — a quick job for a repair shop.
OFF-08 Excel or Word file won't open
- Open the app first, then File → Open → browse to the file (instead of double-clicking the file).
- Right-click the file → Properties → if you see an "Unblock" checkbox, tick it → OK.
- Open in Safe Mode: press Win+R, type excel /safe (or winword /safe), then open the file. If it works, a faulty add-in is the cause: File → Options → Add-ins → disable them.
- Repair Office: Settings → Apps → Microsoft 365/Office → Modify → Quick Repair (then Online Repair if needed).
- Corrupted file? In the Open dialog, click the arrow beside Open → "Open and Repair."
DEV-09 Getting started with programming
- Pick one language and stick to it for 3 months — Python is the friendliest start.
- Install VS Code (free) and the Python extension; install Python from python.org (tick "Add to PATH").
- Learn by building tiny projects (calculator, to-do list), not by only watching videos.
- When you hit an error, read the LAST line of the message first — it names the problem; the lines above show where it happened.
- Paste any error into our AI assistant above — it explains what it means and how to fix it.
Service pricing
The AI assistant above is always free. For hands-on help from our technician, here are our service rates. Message us on WhatsApp to book.
Remote Tech Support
from $15/session
- Live screen-share help
- Software, Office & setup issues
- Virus & performance cleanup
- Pay only after it's fixed
AI Chatbot for Business
from $99 setup
- Custom AI assistant for your site
- Trained on your business info
- WhatsApp auto-reply option
- Hosting & support from $19/mo
On-Site Repair
Quote on request
- Hardware diagnosis & repair
- Upgrades (SSD, RAM, more)
- Call-out fee + parts
- Local area — ask availability
Prices are indicative and shown in USD. Final cost depends on the issue — we'll confirm before any work begins. No fix, no fee on remote support.
For Business Owners
We build AI assistants for your business
Want a smart assistant like this one on your own website or WhatsApp? We design, build, and host custom AI chatbots that answer your customers 24/7 — in your voice, trained on your business.
Website AI Chatbot
A custom assistant on your site that answers product questions, captures leads, and books enquiries — around the clock, no staff needed.
WhatsApp Auto-Reply
An AI that instantly replies to customer WhatsApp messages, answers FAQs, and forwards serious leads to you — so you never miss a customer.
Trained on Your Business
We feed it your services, pricing, and policies, so it answers accurately — not generic replies. Set up, hosted, and maintained for you.
This very site is our live demo.
If you like how this assistant works, we can build one for your business. Message us for a free consultation and quote.
Need a human technician?
Contact Senthilkumar directly for enquiries, quotes, or hands-on repair help.
📞 Call: +971 52 880 0125 / +91 77088 52649